FAQs

1. Where do you ship from?

All orders are processed and shipped from our partnered fulfillment centers in the U.S. and overseas. We always choose the fastest route available to make sure your order arrives as quickly as possible.

2. How long does shipping take?

Shipping typically takes 7–15 business days, depending on your location and the product ordered. Some specialty or high-demand items may take slightly longer. You’ll receive a tracking number as soon as your order ships.

3. How can I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking link. You can click the link anytime to see real-time updates on your shipment.

4. What is your return and refund policy?

We offer a 30-day return policy for most items. If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery for a replacement or full refund.
(Email support@updwell.com with your order number and photos of the issue.)

5. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us within 24 hours of placing it. After that window, the order may already be in processing and can’t be changed.

6. Do you offer free shipping?

Yes — we offer free shipping on orders over $30 (after discounts). Orders under that amount will have shipping calculated at checkout.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. All transactions are secure and encrypted.

8. My order says delivered, but I didn’t receive it.

Sometimes carriers mark packages as delivered a day or two early. If it still hasn’t arrived after 48 hours, check with your local post office or neighbors, then contact our support team for assistance.

9. How can I contact customer support?

You can reach us anytime at support@updwell.com or through our Contact Us page. We typically respond within 24 hours on business days.